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Care at Home FAQ's

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What do Community Macmillan Clinical Nurse Specialists do?
Our community team provides specialist palliative care advice, assessment, pain and symptom management, and emotional and psycho-social support to patients within their own homes and nursing and residential homes in Westminster. Your nurse will get to know you and try to understand how your illness is affecting your life and your family. They will talk to you about your physical problems, but also about the emotional and social problems related to your illness and will help to support you through some of these issues. They provide pain and symptom control, emotional support both for the patient and their families, provide information about treatments and side effects, offer advice to other members of the care team (e.g. GPs and district nurses) and co-ordinate your care including making referrals to other members of the Hospice team.

Can St John's Hospice provide hands-on care for me at home?
Our Community Macmillan Clinical Nurse Specialists do not carry out routine nursing tasks, such as personal hygiene, changing dressings and giving medicines. However, where appropriate they can arrange for our Hospice@Home service to provide care for you. Hospice@Home is available for a period of up to two weeks to support patients who might otherwise be admitted to an acute hospital or the hospice's in-patient unit or to support patients who wish to die at home.

How often will my nurse see me?
This depends on how your condition is progressing, and which other health professionals are involved in your care. If you are doing well, the nurse might only ring once a month to check how you are. As your condition progresses, we will visit you in your home as is required.

How will I know who to ring?
Your nurse will provide you with an information leaflet detailing the numbers to ring day or night and who to ring for different sorts of help.

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