Information accurate as of 11.03.2021.

We’re preparing to reopen our charity shop doors!

We’re back!

St John’s Hospice is delighted to announce that we hope to reopen our doors on Monday 12th April 2021.

Like many other charities, we have felt the effects of COVID-19, not least within our fundraising efforts. Our Hospice charity shop plays a vital role in helping raise funds for our essential palliative care so we’re thrilled to have the support of our local community.

Naturally, with COVID-19 still present in the world we are taking every precaution possible to ensure the safety of our customers, staff and amazing volunteers. 

Below are some key details as to when our shop will be open, what we’ll be accepting from a goods donation point of view, and how you can help ensure your amazing donations are ready as soon as possible for us to start selling. 

Shop information

St. John’s Wood charity shop (SJW) –  TEMPORARILY CLOSED (expected reopen date – 12th April 2021)

To ensure all our supporters have ample opportunity to shop with us, we will be open:

7 days a week from 10am – 4pm.

Maximum number of customers allowed in the shop at any one time: 4 


We know many people have been enquiring about leaving donations, and we’re looking forward to receiving them, however, we want this to be safe for both you, our staff and those customers who are keen to buy these items.

With this in mind please do follow the below guidelines. 

When can I drop off donations at this shop?

We will be accepting walk-in donations on a daily basis, with a request of no more than 2 bags per household per day, until maximum capacity is reached.

What we can accept: 

  • Clothing
  • Homewares
  • Accessories including shoes, bags and jewellery

What we unfortunately cannot accept at this time:

  • Books
  • CDs
  • DVDs
  • Vinyl

Best practice for donations:

Donations should be placed into a bag with a tie at the top.

Homewares must be carefully wrapped and placed inside a sturdy box.

Please ensure that any donation boxes or bags can be easily lifted by one person, to prevent injury to yourself or our staff. 

Refund policy

Due to COVID-19 restrictions, our changing room will remain closed and customers will not be permitted to try on items in store. 

We do have a Returns Policy, where items can be returned within 14 days of purchase for exchange or a refund. 

This will exclude any personal items such as discounted items, underwear, face masks and media of any type. Items will need to be returned in the condition that they were purchased in, with the original tag still attached with proof of purchase. 

Safety first

In order for us to continue providing a clean and safe environment for both staff and customers, we have introduced a number of measures including:

  • All customers must wear a mask upon entry and hand sanitiser will provided
  • A one way walking system will be in operation, with vinyl floor markers to guide
  • A limit of 4 customers in the shop at one time
  • The changing room will remain closed
  • Contactless payments only

Gift aid

Don’t forget to Gift Aid your donations and help us raise an extra 25%

If you’re a UK tax payer, don’t forget to gift aid your donations and help us raise an extra 25p for every £1 you help us raise; at no extra cost to you.

If you wish to know more about gift aid, please contact our Fundraising Department directly, otherwise, our shop team can help you ensure that we can claim gift aid on your donations.

This is a much anticipated return to St John’s Wood High Street and we look forward to welcoming shoppers and donors back in the very near future!