Community nurse, Hideko, visits a patient and her husband at home. They sit around the kitchen island chatting over a coffee.

Community specialist palliative care

Our Community Specialist Palliative Care team works alongside our doctors, therapists, social workers and bereavement counsellors to provide ongoing care at home. From providing pain and symptom management to emotional and practical support.

Community care

Our role as a Community Specialist Palliative Care team is to provide specialist care and support in your own home. This includes supporting you to get your symptoms and any pain you may be feeling as a result of your illness under control, as well as providing practical and emotional support and advice to you and those close to you. We can also refer you to our in-house services such as our therapies, social and welfare support or bereavement support teams who can also visit you at home.

We work as a multidisciplinary team including specialist palliative care doctors and nurses, therapists, social workers, and bereavement counsellors. We will also work closely with other professionals involved in your care such as your GP, district nurse and hospital doctor.

Once referred we will organise a time to visit you at home, including if you are a resident in a care home, to assess your needs. We will work with others involved in your care to ensure the best plan of care is put in place. Once accepted you will be allocated a dedicated Clinical Nurse Specialist who will make regular contact with you through telephone calls and home visits depending on need.

What we can offer you

  • Specialist nursing and medical care to support the monitoring and management of any pain and symptoms you may have as a result of your illness.
  • Emotional and practical support and advice, helping with any anxieties or concerns that you or those close to you may have. This can include referral to our social and welfare support and bereavement support services.
  • Support to put plans in place for care or treatment that may be needed in the future, including end-of-life care. This can include referring you to our Hospice@Home team as appropriate.
  • Referral to our physio- and occupational therapists as appropriate. Our therapists will visit you at home and help you to maintain function and mobility, enabling you to live as independently and fully as possible.
  • Referral to our Wellbeing Centre in St John’s Wood where you can access specialist nursing and medical care and treatments and therapies, meet with social workers and take part in workshops and activities. This can be a great opportunity to meet other people who are living with life-limiting illnesses, have lunch and share experiences.
  • Referral to our Inpatient Unit in St John’s Wood which can provide further symptom control, respite, rehabilitation following palliative care treatments and end-of-life care.
Community nurse, Hideko, visits a patient and her husband at home. They sit around the kitchen island chatting over a coffee.

"We, the family, could not do what we're doing today, in terms of people going to work and everything else, if it wasn't for St John’s. They provide us with such excellent care, particularly my Dad’s nurse. He’s always there for us whenever we need support or advice. Our lives would be very different without St John’s.”

– A patient’s relative.

Who we see

We recognise that illness does not discriminate - it affects people of all ages, genders and backgrounds, of all faiths and no faith. We care for any person living with a life-limiting illness - including cardiac, respiratory, or renal conditions, cancer and neurological conditions, from those who have been recently diagnosed and receiving palliative treatment to those who are nearing end of life.

All of the care we provide is completely free of charge and available to anyone aged 18 or over living within our service catchment area.

How to access our services

We welcome referrals for patients living within Westminster. Referrals can be made to us by your GP, hospital doctor, nurse specialist or community nurse or by other professionals working across health and social care services.

If you are a health or social care professional and wish to refer a patient and/or their family members to our services, please download and complete a Specialist Palliative Care Referral Form. The form is available to download below. Please return the completed form by email to

Download the form

Get in touch

You can contact our Community Specialist Palliative Care team by emailing, by calling 020 7432 8277 or your dedicated Clinical Nurse Specialist (Monday to Friday 9 am – 5 pm).

On the weekends and bank holidays, there will always be a member of our team on call who will be available from 9 am – 5 pm and who can be contacted on 07884 362241. Outside of these hours please call our hospice reception desk on 020 7806 4040 where you will be able to speak to an on-call member of staff for advice.

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