Fundraising Administration Executive

About this role

We are looking for a Fundraising Administration Executive to join our team. The right candidate will ensure a smooth running of the Fundraising Team by providing high-quality administrative and supporter care support.

‍

Working closely with colleagues across fundraising, the post holder will help maintain accurate records, process donations, support fundraising activities and events, and provide excellent customer service to supporters, volunteers and members of the public.

‍

This role is ideal for an organised and proactive individual who enjoys administration, working with people and being part of a team making a meaningful difference to local hospice care.

‍

The Fundraising team is made up of skilled, committed and creative individuals working across community and challenge fundraising, philanthropy, partnerships, retail, volunteering, data, and marketing and communications. Together, they generate the voluntary income needed to ensure St John’s Hospice can continue providing free specialist palliative and end-of-life care to everyone who needs it.

‍

Based within the charitable St John & St Elizabeth Hospital, the Hospice supports people living with life-limiting illnesses and those closest to them across North, West and Central London. Our services include inpatient care, day services, community specialist palliative care, Hospice@Home, Lymphoedema care, social work and welfare support, therapies, carer support and bereavement support, helping people to live well for as long as possible.

‍

What are the responsibilities of the Fundraising Administration Executive?

• Accurately record donations, supporter details and fundraising activity on the Hospice CRM database, SalesForce.
• Maintain accurate supporter records and ensure information is updated in line with data protection requirements.
• Assist with the processing and acknowledgement of donations from a variety of fundraising activities.
• Support the administration of Gift Aid claims and associated records.
• Process event registrations and maintain participant records where required.
• Prepare and fulfil fundraising packs, supporter resources, merchandise sales and event materials.
• Where required, take minutes at fundraising team meetings and support general team administration.
• Prepare and send thank you letters, acknowledgements and supporter communications.
• Ensure supporters receive excellent customer service and feel valued throughout their involvement with the Hospice.

‍

Am I the right person for the role?

• Experience working in an administrative or customer service role.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• Experience managing information accurately and maintaining records.
• Experience communicating with members of the public, customers or supporters.
• Experience of Gift Aid administration.
• Experience supporting events, fundraising or community activities.
• Professional and confident telephone manner.
• Commitment to providing excellent customer service.
• Understanding of fundraising administration processes.

‍

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

‍

• Salary: Competitive pay with progressive band structuring.
• Pension: Contributory pension schemes including continuation of your existing NHS pension.
• Annual leave: A generous 27 days annual leave plus bank holidays. 
• Health and well-being: Private healthcare cover of up to £20,000 per year, eye care vouchers, access to free, confidential one-to-one counselling, on-site Mental Health First Aiders and Freedom to Speak Up Champions.
• Learning and development: Ongoing training and development programmes, external study leave and grants available up to £1,500.
• Flexible working: Flexible working arrangements regardless of length of service.
• Travel: Cycle to work scheme and interest-free season ticket loans.‍
• Discounts: Discounts at our on-site pharmacy, charity shop and a range of local, national and online shops, restaurants and cinemas including Blue Light Card.

‍

Download the Job Description.