Hospice Volunteer Executive

About this role

We are looking for a Hospice Volunteer Executive to join our team. The ideal candidate will play a key role in supporting, recruiting and engaging volunteers across the Hospice.

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Working closely with colleagues and volunteers, the post holder will help deliver a positive volunteer experience throughout the volunteer journey, from initial enquiry and onboarding through to ongoing engagement and recognition.

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The role combines volunteer administration and relationship building helping to ensure volunteers feel valued, supported and motivated while contributing to the Hospice's mission.

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This role is ideal for an organised, people-focused individual who is looking for a flexible, part-time role within a supportive and rewarding charity environment.

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The Fundraising team is made up of skilled, committed and creative individuals working across community and challenge fundraising, philanthropy, partnerships, retail, volunteering, data, and marketing and communications. Together, they generate the voluntary income needed to ensure St John’s Hospice can continue providing free specialist palliative and end-of-life care to everyone who needs it.

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Based within the charitable St John & St Elizabeth Hospital, the Hospice supports people living with life-limiting illnesses and those closest to them across North, West and Central London. Our services include inpatient care, day services, community specialist palliative care, Hospice@Home, Lymphoedema care, social work and welfare support, therapies, carer support and bereavement support, helping people to live well for as long as possible.

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What are the responsibilities of the Hospice Volunteer Executive?

• Act as a first point of contact for prospective volunteers.
• Manage volunteer enquiries received by telephone, email and online channels.
• Organise the recruitment and onboarding process for new volunteers.
• Arrange volunteer scheduling and shadowing sessions.
• Ensure required documentation, references and DBS checks are completed where appropriate.
• Build positive relationships with volunteers across the Hospice.
• Provide day-to-day support and guidance to volunteers, escalating concerns to the Senior Fundraising Manager where appropriate.
• Regularly communicate with volunteers to ensure they feel informed, supported and connected to the Hospice.
• Organise the delivery of volunteer recognition and appreciation initiatives.
• Gather feedback from volunteers and share recommendations for continuous improvement.
• Help maintain a positive and inclusive volunteering culture.
• Maintain accurate volunteer records on the volunteer database and CRM system.

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Am I the right person for the role?

• Experience in a volunteer support, administrative, customer service or community engagement role.
• Experience communicating with a wide range of people.
• Experience maintaining accurate records and databases.
• Excellent interpersonal and relationship-building skills.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritise workload and manage competing demands.
• Good IT skills, including Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive information appropriately.

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Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

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• Salary: Competitive pay with progressive band structuring.
• Pension: Contributory pension schemes including continuation of your existing NHS pension.
• Annual leave: A generous 27 days annual leave plus bank holidays. 
• Health and well-being: Private healthcare cover of up to £20,000 per year, eye care vouchers, access to free, confidential one-to-one counselling, on-site Mental Health First Aiders and Freedom to Speak Up Champions.
• Learning and development: Ongoing training and development programmes, external study leave and grants available up to £1,500.
• Flexible working: Flexible working arrangements regardless of length of service.
• Travel: Cycle to work scheme and interest-free season ticket loans.‍
• Discounts: Discounts at our on-site pharmacy, charity shop and a range of local, national and online shops, restaurants and cinemas including Blue Light Card.

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Download the Job Description.